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IT Transformation with Watson


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by Kevin Jackson & Dez Blanchfield

IBM recently launched an exciting new project in the form of a podcast series produced and hosted Dez Blanchfield, appropriately titled the “Pioneers Of Possible. This new podcast series sets out to connect listeners from around the world with innovators and thought leaders within IBM’s Global Technology Services (GTS) and Global Business Services (GBS) business units worldwide.

Each episode offers a “fireside chat” between Dez Blanchfield the host, one of an exciting lineup of IBM GTS & GBS subject matter experts, all of whom are currently very actively engaged in the challenges associated with leading and delivering the future today. Though its initial three episodes, the show focused on connecting listeners with IBM’s subject matter experts. Getting to know these leaders personally and professionally is an important goal because, in their roles, they drive the trends, disruptions, and transformations we see across many industries today.


In episode one of the series Mickey Iqbal, IBM Fellow -Global Lead for GTS Enterprise IT Transformation Advisorsstates “In today’s world, businesses are faced with the challenge of keeping up with the accelerating rate of change.” Dez Blanchfield likened this to leaders needing to sprint just to keep up. Running in multiple lanes, in multiple races simultaneously. A key message throughout this episode in the series is that in today’s increasingly competitive environment, success lies in an organization’s ability to create new ideas and solve problems and selecting the right partner to help them through the business and technology transformation required to achieve the desired outcomes.

In episode two of the series, Nick Fuller, Senior Manager, Cognitive Service Foundations, IBM Research, talks about how “Technology immersion and actively collecting ideas both help.” His impressive professional pedigree coupled with an incredible array of 63 patents certainly give weight to his comments on such matters. In this episode, the discussion included the broad topic of problem-solving in today’s race to leverage cognitive computing and artificial intelligence. He posits that a multi-step process is required, including:

  • Stepping back to look at critical conditions and parameters;
  • Avoiding analysis paralysis at all cost;
  • Not being afraid to put a stake in the ground in defining a new paradigm or solution; and
  • Remaining open to repeatedly trying new ideas;
  • Do not fear “failing fast.”

In episode three we hear from Bridget Karlin, CTO, and VP of GTS, Innovation & Automation, Global Technology Services, that “If businesses are looking to innovate during transformation, that the typical path is through the application of advanced technology in the delivery of new business values and opportunities.” Bridget and Dez discuss how this observation explains why IBM GTS is so focused on technology vision and thought leadership.  In particular, Bridget outlines IBM, in this pursuit, are developing an end-to-end framework for infusing artificial intelligence into all of their new technology capabilities.

Thus far in the series, our SME’s have offered listeners tuning in an amazing look into their personal lives, professional career paths, and their roles with IBM. A key theme throughout thus far has been that IBM’s Cognitive Technology Service Platform, known as Watson, brings significant business and technical competitive value to organizations in the exciting array of new business and service capabilities it can enable.

As a transformative company itself, IBM has moved from a systems integrator model to a service integration model that is led by technology. IBM’s focus on using their digital transformation to improve the way IBM delivers services is what led to the Watson service delivery platform. This offering infuses artificial intelligence derived insights from Watson into the IBM service delivery process. In doing this, IBM leverages open source and best of breed technologies to deliver rapid outcomes. This approach also focuses on building and maintaining a service delivery ecosystem.




IBM delivers this service through an IT Transformation Advisory Team that works closely with C-suite executives to transforms clients to their next generations of systems. The advisor team focuses on the entire solution lifecycle from design to build, to manage to optimize and achieve the desired business goal.
By using the IBM Services Platform with Watson, IBM customers can leverage valuable technology automation building blocks for things like incident remediation, IT compliance, and patching. In this way, IBM clients can deploy very robust IT infrastructure automation portfolios in a very timely manner. 
As a senior business or technology leader, you are invited to get to know IBM’s GTS and GBS thought leaders and innovators through this exciting new podcast series. You should also take the opportunity to schedule a 30 minute, one-on-one call with an IBM Expert and challenge them to help you and your organization make good on the promise of today’s most exciting business & technology disruptions and innovations.Click here now” to schedule a call ormeeting at a time that best suits you.
Thank you for tuning in, we have many more great podcast episodes lined up for you.



This post was brought to you by IBM Global Technology Services. For more content like this, visit IT Biz Advisor.



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More Stories By Kevin Jackson

Kevin Jackson, founder of the GovCloud Network, is an independent technology and business consultant specializing in mission critical solutions. He has served in various senior management positions including VP & GM Cloud Services NJVC, Worldwide Sales Executive for IBM and VP Program Management Office at JP Morgan Chase. His formal education includes MSEE (Computer Engineering), MA National Security & Strategic Studies and a BS Aerospace Engineering. Jackson graduated from the United States Naval Academy in 1979 and retired from the US Navy earning specialties in Space Systems Engineering, Airborne Logistics and Airborne Command and Control. He also served with the National Reconnaissance Office, Operational Support Office, providing tactical support to Navy and Marine Corps forces worldwide. Kevin is the founder and author of “Cloud Musings”, a widely followed blog that focuses on the use of cloud computing by the Federal government. He is also the editor and founder of “Government Cloud Computing” electronic magazine, published at Ulitzer.com. To set up an appointment CLICK HERE